New Features
Unanswered Questions Section (Optimizations)
- Added new optimization component for analyzing customer flow and improving profiles
- Tracks frequently asked unanswered questions with frequency counts
- UI displays questions with dropdown for different instances
- Helps identify gaps in customer profile knowledge base
Switch Profile Tool
- Implemented ability to switch between customer profiles dynamically
- Added default “Switch Profile” tool, which can be added to any profile
SharePoint Knowledge Base Sync
- Added SharePoint integration for syncing knowledge base articles
- Supports automatic synchronization of documents (daily sync)
- Configurable through integrations section
Salesforce Article Sync Enhancement
- Extended Salesforce article sync integration with sandbox support
- Added custom field mapping capabilities
Improvements
- Model Reliability / Uptime: Added more model fallbacks
- Voice Custom Tools: Added placeholder speech for custom tool calls in voice conversations
- Objective Prompt: Improved performance of objective prompt in message nodes
Bug Fixes
- Chat UI Updates: Fixed issue where chat messages weren’t updating live
- Follow-up Repetition: Resolved issue with repetitive/similar follow-ups
- Profile Draft Deployment: UI update to prevent deployment of unsaved profile drafts
- Improved handling for after-call scenarios where users text back
API Updates
- Delete Lead API: Added soft delete functionality while preserving analytics data