Skip to main content

​
New Features

​
Customer Profile Enhancements

  • Follow-up Disable Option: Allow customer profiles to have follow-ups disabled entirely Follow-up Disable Option UI

​
Email Attachments

  • Added support for email attachments
  • Can download files from links and attach to emails
  • Can set which Knowledge Base data sources can be sent as email attachments out-of-the-box Email Attachments UI

​
Multi-Factor Authentication

  • Added multi-factor authentication support for enhanced security

​
Improvements

  • Voice Calls: Improved performance for high-volume outbound calls
  • Scheduling Tool: Enhanced scheduling custom tool to allow adding dynamic inputs
  • Email Prompt Highlighting: Added email-specific highlighting to prompt textarea
  • Channel Highlighting UI: Improved UI with better dropdown ordering and updated messaging logos

​
Bug Fixes

  • UI Newlines: Fixed issue where newlines weren’t saved in profile editor
  • Follow-up Message Formatting: Improved reliability of follow-up message formatting