> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# December 2025

## New Features

* **Email-Based Weekly Reports**: Schedule weekly performance reports delivered via email, with configurable recipient lists and week-over-week comparison.
* **Follow-Up Patterns Analytics**: A new optimization view automatically clusters follow-up message themes, surfaces sample messages, and highlights which themes are correlated with replies. Includes an analysis report with takeaways and recommendations.
* **Configurable Voice Speed per Profile**: Adjust how fast the AI voice speaks at the customer-profile level, with a live preview.
* **Transfer Rate Metric**: Track the rate at which conversations end up successfully transferring to a human agent, broken down by channel.
* **Conversation Attachment Filter**: New filter and visual indicator on the conversation list for rooms that contain attachments (e.g., images, PDFs sent via SMS or email).
* **Set Long-Term Follow-Up Action**: New conversation dropdown action to immediately move a lead into long-term follow-up cadence.
* **Outbound Phone Number on Lead Creation**: Specify the outbound phone number when creating a lead via the API, overriding the profile default for that lead.
* **Disable Text-After-No-Answer**: New per-profile setting to skip the automatic SMS that goes out after a missed call.
* **Bring Your Own Telephony Account**: Customers with their own carrier sub-accounts can now connect them to Apten without rebuilding routing infrastructure.
* **New Scheduled-Call Strategy**: Added a follow-up call strategy that schedules at a delayed time (rather than immediately) for better connection rates.

## Improvements

### Voice Bot Enhancements

* **Bot-Ready-Before-Dial**: Calls now wait for the voice bot to be fully initialized before dialing, eliminating cold-start dead air at the top of calls.
* **Voicemail Mid-Greeting Recovery**: When voicemail is detected mid-greeting, the bot now interrupts itself cleanly and switches to voicemail handling.
* **Voicemail Handling Without Carrier Detection**: Even when carrier-side answering-machine detection is disabled, the bot now ends the call cleanly when voicemail is detected.

### Conversations & Automations

* **AI Calls Without Human Response**: Calls where Apten speaks but the lead never responds are now classified separately, with a visual indicator in the conversation view and a dedicated metric.
* **Last-Activity Timestamp**: Conversations now track a last-activity timestamp, exposed in exports and the data table for easier triage.
* **Reply-Attribution Backfill**: Historical follow-up data has been backfilled with correct reply attribution and excludes opt-out messages.
* **Future-Scheduled Lead Guard**: Added a check to prevent message sends to leads scheduled for a future date.

### UI/UX Improvements

* **Reports Page**: New top-level Reports page for viewing, configuring, and scheduling automated reports.
* **CSV File-Size Validation**: Frontend now validates CSV size before upload so large files are caught with a clear error.
* **View Room from Sample Messages**: Sample messages in the Follow-Ups analytics tab now have a "View Room" button that opens the source conversation in a new tab.
* **Replied Indicator on Sample Messages**: Visual indicator on sample messages showing whether they got a reply.
* **Tool Name Validation**: Custom-tool names and parameter names are now validated against AI agent tool naming requirements before save.

## Bug Fixes

* Fixed bug where voicemails were occasionally transferred to the human agent.
* Fixed primary-phone-number query in cases where multiple numbers are assigned to a lead.
* Fixed inline-attachment filtering so quoted attachments aren't reprocessed in email replies.
* Fixed AI-call-without-human-response classification in metrics and exports.