> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# January 2026

## New Features

* **Follow-Up Strategies**: Apten can now choose between multiple follow-up message strategies for each lead, automatically preferring strategies that haven't been used yet on that lead and avoiding using the same strategy twice in a row. Strategies can be configured at the profile level, overridden per room, and are honored on manually scheduled follow-ups.
* **Strategy Performance Insights**: The Follow-Ups analytics view now shows a per-strategy breakdown of reply rate so you can see which messaging variants land best.
* **Auto-Generated Strategy Proposals**: For profiles without strategies, Apten now generates strategy proposals that you can review and accept in one click to bootstrap a strategy library.
* **Slack Lead-Limit Buttons**: Lead-limit Slack notifications now include interactive buttons to bump a customer's daily lead cap directly from Slack — no dashboard trip required.
* **Reports Page (GA)**: The Reports page is now generally available with view, configure, and email-distribution controls. Weekly reports include transfer-rate and week-over-week comparison.
* **Backup Transfer Number (Voicemail Fallback)**: When the agent leg of a transfer hits voicemail, Apten now dials the configured backup transfer number instead of dropping the lead.
* **Cross-Channel Opt-Out**: When a lead explicitly asks to be removed from all channels, opt-out is applied across SMS, voice, and email instead of only the originating channel.
* **Set-Long-Term-Follow-Up Action**: New action — available both from the conversation dropdown and via API — to move a lead immediately into long-term follow-up cadence.
* **Refer-A-Friend Field Sync**: Added support for refer-a-friend referrer fields in CRM sync.

## Improvements

### Voice Bot Enhancements

* **Warm-Transfer Hold-Music & Wait Messages**: Leads on hold during a warm transfer now hear a "Thank you for waiting, we are still trying to connect you to an agent" message, with retry-on-no-keypress fallback to the configured backup transfer number.
* **Smarter Voicemail Detection (Default)**: The new voicemail detection system rolled out as the default for outbound AI calls.
* **Voice Transfer Reliability**: Multiple fixes for transfer timing, agent-missed-transfer handling, voicemail-disabled scenarios, and accuracy of who-ended-the-call attribution on connected transfers.

### Conversations & Automations

* **Idempotent New-Lead Scheduler**: Prevents duplicate follow-up scheduling when a lead is created twice in quick succession.
* **Follow-Up Hours / Days-of-Week Enforcement**: Scheduled messages now respect both follow-up hours and days-of-week before sending.
* **Manual-Follow-Up Strategy Support**: Manually scheduled follow-ups now run through the same strategy-selection logic as automated ones.
* **CSV Import — Landline Tolerance**: When voice is enabled on a profile, landline numbers are now allowed in CSV imports.
* **Transfer-Failed Event in History**: Failed transfers now leave a clear transfer-failed entry in the conversation history so you can see exactly what happened.

### UI/UX Improvements

* **Per-Room Strategy Selection**: Edit Schedule dialog now lets you pick which strategies are eligible for a specific lead's follow-ups.
* **Read-Only Mode Polish**: Business-hours expand buttons and copy-ID buttons now work correctly in read-only views.
* **Layout & Spacing Cleanup**: Multiple fixes to settings/build page scrolling, dashboard banner spacing, double-scrollbar issues, and Edit Schedule dialog layout.
* **Announcement Banner**: New in-app announcement banner system for highlighting major releases.
* **Removed Members Visible**: Organization page no longer shows users who have been removed from your org.

## Bug Fixes

* Fixed strategy-toggle handling on CSV imports.
* Fixed scrolling regressions on the Settings and Build pages.
* Fixed the "no strategy" default incorrectly showing as "Auto" in the profile editor.
* Fixed inbound messages occasionally being processed twice in quick-burst scenarios.