> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# February 2026

## New Features

* **Microsoft Dynamics 365 Integration**: Native two-way sync with Dynamics 365 — leads, tags, conversation history, and unsubscribe state. Includes a guided setup wizard in the dashboard.
* **MFA Visibility & Enforcement**: Organization admins can now see which members have multi-factor authentication enabled and require MFA across the org.
* **Optimization Reports with Profile Context**: The optimization view (objections + follow-up patterns) now includes a profile-name header, simpler observation copy, rejection-reason capture for proposals, and a streamlined review flow.
* **Agent-Missed-Transfer Webhook**: New webhook event fires when a warm transfer is initiated but the human agent misses the call, so you can trigger your own retry/notification logic.
* **Server-Side Announcements**: In-app announcements are now stored server-side with per-org dismissal so all team members see new feature highlights consistently.
* **Common-Objections Refinement**: Optimization view now batches and refines common objection clusters with better topic labels for more actionable insights.

## Improvements

### Voice Bot Enhancements

* **Faster Reply Decisions**: The reply-or-not and stop-contacting decisions are now sub-second with a high-availability fallback for more responsive conversations at scale.
* **Live-Line Detection on Voicemail**: New detection identifies when a "voicemail" is actually a live person picking up mid-greeting and switches the bot back to live-call mode automatically.
* **Call Screening Pass-Through**: Voicemail detector now correctly routes carrier call-screening prompts (e.g., Verizon Call Filter) through to the bot rather than treating them as voicemail.
* **Voicemail Transfer Block**: The agent will no longer attempt to transfer a voicemail to a human.
* **Faster Tool-Call Pipeline**: Internal optimizations remove duplicate work and parallelize webhook execution to keep the conversation loop snappy.

### Conversations & Automations

* **Funnel-Optimization Action History**: Optimization analysis agent now uses past actions as context, leading to better proposals over time.
* **Contextual Opt-Out Detection**: Stop-contacting decisions now consider full conversation context rather than just the latest message.
* **Holiday Pause for SMS Transfers**: SMS transfers are paused on US holidays automatically.
* **Tag Event Metrics**: Tag-event metrics now correctly filter by the requested tags and support larger time-bucket sizes.

### UI/UX Improvements

* **Dynamics 365 Mock UI**: Preview the Dynamics 365 setup flow before connecting your tenant.
* **Mid-Call Transfer Attribution**: Conversation UI now shows the correct who-ended-the-call attribution for calls that end via mid-call transfer.
* **Voice Call Screening Indicator**: Visual indicator in the call list and call detail when call screening was hit.
* **Scheduling Tool Filter in Build**: Scheduling and availability tools are filtered out of the per-node tool selector to prevent them from being added to the wrong agent.
* **Edit Schedule – Voicemail Checkbox**: Added a per-step voicemail checkbox to the Edit Schedule dialog for call follow-up steps.

## Bug Fixes

* Fixed an infinite-loop bug in call status retry logic.
* Fixed a race condition that dropped call-attempted events for voicemail calls.
* Fixed knowledge-base context cleanup occasionally removing in-progress tool calls from the agent.
* Fixed current date/time not being available to voice agent prompts in some flowchart configurations.