> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessibility

> Apten's accessibility features, assistive-technology compatibility, known limitations, and how to request help or accommodations.

## Our commitment

Apten is committed to making our platform usable by everyone, including people who
rely on assistive technologies. We design and build against the
**Web Content Accessibility Guidelines (WCAG) 2.1, Level AA**, which are also the
basis for **Section 508** of the U.S. Rehabilitation Act. Accessibility is an
ongoing effort: we test as we build, remediate issues we find, and continue to
expand coverage.

<Note>
  **Conformance report (VPAT).** We maintain a Voluntary Product Accessibility
  Template (VPAT®, Revised Section 508 edition) describing how the Apten web
  application measures against each criterion. It is available on request —
  contact [founders@apten.ai](mailto:founders@apten.ai).
</Note>

## Accessibility features

The Apten dashboard includes the following features. Most are provided
automatically by the standards-based components the app is built on; no special
configuration is required.

### Keyboard navigation

The dashboard is operable with a keyboard alone:

* **Skip to content** — press `Tab` when a page loads and the first focusable
  element is a "Skip to main content" link that bypasses the navigation.
* **Logical focus order and visible focus** — interactive elements are reachable
  in a sensible order, each with a visible focus indicator.
* **Menus, dialogs, and pop-ups** — open and close with the keyboard, trap focus
  while open, and close on `Escape`.
* **Reordering lists** — drag-and-drop lists (for example, follow-up sequences and
  customer-profile fields) can also be reordered from the keyboard: focus the drag
  handle, press `Space` to pick up, use the arrow keys to move, and `Space` again
  to drop.

### Screen reader support

* **Labeled controls** — buttons, icons, form fields, and toggles expose
  text labels to assistive technology.
* **Landmarks and page titles** — the main navigation is exposed as a navigation
  landmark, the primary content is a main landmark, and each page has a unique,
  descriptive title.
* **Forms** — fields are programmatically associated with their labels, required
  fields are announced as required, and validation errors are announced and tied
  to the field they describe.
* **Status updates** — notifications (toasts) and loading states are announced so
  you are informed when content is loading or an action has completed.
* **Call recordings** — recorded calls are accompanied by a full text transcript
  with speaker labels and timestamps.

### Visual and display

* **Contrast** — text and interface colors are designed to meet WCAG AA contrast
  minimums.
* **Zoom and text size** — the interface supports browser zoom up to 200% and
  honors your browser's text-size settings without loss of content.
* **Color is not the only cue** — status and state are conveyed with text and
  icons in addition to color.

## Assistive technology and browser compatibility

The Apten dashboard is a standards-based web application and is designed to work
with current assistive technologies, including screen readers such as
**VoiceOver** (macOS/iOS) and **NVDA** (Windows), used with a current version of a
major browser:

* Google Chrome
* Microsoft Edge
* Mozilla Firefox
* Apple Safari

We recommend using the latest version of your browser and assistive technology for
the best experience.

## Known limitations

We believe in being transparent about where we are still improving:

* **Visual flow / automation builder** — the drag-based canvas used to build
  conversation and automation flows is not yet fully operable by keyboard or
  screen reader. If you need to build or edit flows and this is a barrier, please
  contact us — we can assist and are actively working on this area.
* **Charts and graphs** — data visualizations in the Metrics section are
  accompanied by data tables that present the same information in text form; the
  charts themselves are visual.

This list reflects our current understanding and is updated as we make progress.

## Getting help and giving feedback

If you encounter an accessibility barrier, need information in an alternative
format, or want to request an accommodation, please contact us — we're happy to
help and we treat accessibility feedback as a priority:

<Card title="Contact us about accessibility" icon="envelope">
  Email [founders@apten.ai](mailto:founders@apten.ai). Please include the page or
  feature, what you were trying to do, and the assistive technology and browser
  you were using, so we can reproduce and address it quickly.
</Card>