> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Webchat Overview

> Engage website visitors with AI-powered webchat conversations

## What is Webchat?

Apten's webchat widget is an embeddable chat interface that enables real-time, AI-powered conversations with your website visitors. The webchat agent automatically engages visitors, follows your conversation flow, collects contact information, and seamlessly integrates with your existing Apten platform.

Once installed on your website, the webchat widget appears as a chat bubble that visitors can click to start a conversation. Your AI agent responds instantly, answering questions and guiding visitors through your sales process—all while you focus on other priorities.

## Key Features

<CardGroup cols={2}>
  <Card title="24/7 Automated Engagement" icon="comments">
    Engage every website visitor instantly, even outside business hours
  </Card>

  <Card title="Custom Conversation Flows" icon="clipboard-check">
    Guide visitors through your custom conversation flow
  </Card>

  <Card title="Contact Collection" icon="address-book">
    Gather contact information through conversational forms
  </Card>

  <Card title="Session Persistence" icon="clock-rotate-left">
    Conversations continue seamlessly across page reloads
  </Card>

  <Card title="Automatic Lead Conversion" icon="user-plus">
    Convert sessions with contact information to leads for follow-up outreach
  </Card>

  <Card title="Human Transfer" icon="phone">
    Transfer hot leads to your sales team in real-time
  </Card>

  <Card title="Knowledge Base Integration" icon="book">
    Answer questions using your documentation and files
  </Card>

  <Card title="Customizable Appearance" icon="palette">
    Match your brand with custom colors, themes, and positioning
  </Card>
</CardGroup>

## How It Works

1. **Visitor Engagement** - A visitor clicks the chat bubble on your website
2. **AI Conversation** - Your Apten agent greets them and starts a natural conversation
3. **Conversation Flow** - The agent follows your customer profile's conversation flow
4. **Contact Collection** - The agent collects contact information through a form
5. **Lead Conversion** - The session converts to a lead for automated follow-up
6. **Dashboard Management** - Monitor all conversations in your Apten dashboard

## Getting Started

Ready to add webchat to your website? Follow our [setup guide](/webchat/setup) to get started in minutes.

Want to understand what the agent can do? Explore [webchat capabilities](/webchat/capabilities).

Need to customize settings? Check the [configuration reference](/webchat/settings).

Building a real-time integration? See the [Webhooks Overview](/webhooks/overview) for the webchat events your system can subscribe to.