> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Completed

> Get notified when a call is completed

The `call.completed` webhook event is triggered whenever a call is finished. This can be used to track call duration, direction, and capture call summaries for reporting and analytics.

## Payload

```json theme={null}
{
  "event": "call.completed",
  "data": {
    "leadId": "c4f23a1b-d8e5-4f67-90c1-2a5b8d3e9x7y",
    "externalLeadId": "003XX000004DHPY",
    "phone": "+12025550189",
    "profile": "Default Profile",
    "callId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "durationSeconds": 145,
    "direction": "INBOUND",
    "summary": "Customer inquired about pricing and requested a follow-up meeting."
  },
  "timestamp": "2024-01-15T14:30:00Z"
}
```

## Properties

| Property               | Type                | Description                                          |
| ---------------------- | ------------------- | ---------------------------------------------------- |
| `event`                | string              | The webhook event type (`call.completed`).           |
| `data.leadId`          | string              | The unique identifier for the lead.                  |
| `data.externalLeadId`  | string              | The CRM lead ID (Salesforce, HubSpot, or Close CRM). |
| `data.phone`           | string              | The phone number of the lead.                        |
| `data.profile`         | string              | The customer profile assigned to the lead.           |
| `data.callId`          | string              | The unique identifier for the completed call.        |
| `data.durationSeconds` | number              | The duration of the call in seconds.                 |
| `data.direction`       | string              | The call direction: `INBOUND` or `OUTBOUND`.         |
| `data.summary`         | string \| undefined | Optional summary of the call conversation.           |
| `timestamp`            | string              | The ISO 8601 timestamp when the call was completed.  |

## Fetching full call details

This webhook includes `callId` and may include a short `summary`. For the full transcript and complete transfer metadata, call [`GET /calls/{callId}`](/api-reference/calls/get-call) after you receive the webhook.