> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Transfer Connected

> Get notified when a warm call transfer successfully bridges a human agent to the lead

The `call.transfer.connected` webhook event is triggered when a warm call transfer successfully bridges a human agent into the lead's conference. This is the positive counterpart to the [`agentMissedTransfer`](/webhooks/agent-missed-transfer) event, and can be used to track successful handoffs.

<Note>
  This webhook only triggers for warm transfers performed by the warm-transfer bot. Cold transfers will not trigger this event.
</Note>

## Payload

```json theme={null}
{
  "event": "call.transfer.connected",
  "data": {
    "leadId": "fc5859ea-1f9f-4871-946c-fd73e83f05f7",
    "firstName": "Jane",
    "lastName": "Doe",
    "externalLeadId": "003XX000004DHPY",
    "phone": "+13102919783",
    "profile": "Swim Parent",
    "callId": "ddd1cf74-e6d3-4b32-a6c4-76e81c5295ff",
    "transferNumber": "+14153750579"
  },
  "timestamp": "2026-02-05T18:49:41Z"
}
```

## Properties

| Property                | Type   | Description                                                                                           |
| ----------------------- | ------ | ----------------------------------------------------------------------------------------------------- |
| `event`                 | string | The webhook event type (`call.transfer.connected`).                                                   |
| `data.leadId`           | string | The unique identifier for the lead.                                                                   |
| `data.firstName`        | string | The first name of the lead.                                                                           |
| `data.lastName`         | string | The last name of the lead.                                                                            |
| `data.externalLeadId`   | string | The CRM lead ID (Salesforce, HubSpot, or Close CRM). Only included if the lead has a CRM association. |
| `data.phone`            | string | The phone number of the lead.                                                                         |
| `data.profile`          | string | The customer profile assigned to the lead.                                                            |
| `data.callId`           | string | The unique identifier for the call.                                                                   |
| `data.transferNumber`   | string | The phone number that the call was transferred to.                                                    |
| `data.close_crm_leadId` | string | The Close CRM lead ID. Only included if the lead is associated with Close CRM via integration.        |
| `timestamp`             | string | The ISO 8601 timestamp when the agent was connected.                                                  |