> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Transferred

> Get notified when a call is transferred to another agent or system

The `call.transferred` webhook event is triggered whenever a call is transferred from the Apten assistant to another agent or system. This can be used to track call handoffs and monitor transfer patterns.

<Note>
  This event fires at transfer **initiation**, regardless of outcome. For warm transfers, subscribe to [`call.transfer.connected`](/webhooks/call-transfer-connected) to be notified when the human agent successfully joins, [`transferFallbackTriggered`](/webhooks/transfer-fallback-triggered) to be notified when a fallback transfer is dispatched after the primary agent misses, and [`agentMissedTransfer`](/webhooks/agent-missed-transfer) to be notified when the agent does not answer.
</Note>

## Payload

```json theme={null}
{
  "event": "call.transferred",
  "data": {
    "leadId": "c4f23a1b-d8e5-4f67-90c1-2a5b8d3e9x7y",
    "externalLeadId": "003XX000004DHPY",
    "phone": "+12025550189",
    "profile": "Default Profile",
    "callId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "transferType": "WARM",
    "transferTo": "+12025550100"
  },
  "timestamp": "2024-01-15T14:30:00Z"
}
```

## Properties

| Property              | Type   | Description                                                          |
| --------------------- | ------ | -------------------------------------------------------------------- |
| `event`               | string | The webhook event type (`call.transferred`).                         |
| `data.leadId`         | string | The unique identifier for the lead.                                  |
| `data.externalLeadId` | string | The CRM lead ID (Salesforce, HubSpot, or Close CRM).                 |
| `data.phone`          | string | The phone number of the lead.                                        |
| `data.profile`        | string | The customer profile assigned to the lead.                           |
| `data.callId`         | string | The unique identifier for the call being transferred.                |
| `data.transferType`   | string | The type of transfer: `WARM` (with introduction) or `COLD` (direct). |
| `data.transferTo`     | string | The phone number or identifier of the transfer destination.          |
| `timestamp`           | string | The ISO 8601 timestamp when the call was transferred.                |