> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Transferred

> Get notified when a transfer call happens in a webchat session.

The `webchat.call.transferred` webhook event is triggered when a transfer call happens
in a webchat session. This event fires instead of the lead-webhook `call.transferred`
event for webchat-originated calls.

## Payload

```json theme={null}
{
  "event": "webchat.call.transferred",
  "data": {
    "sessionId": "550e8400-e29b-41d4-a716-446655440000",
    "orgId": "org-abc123",
    "profile": "Default Profile",
    "origin": "https://example.com/pricing",
    "callId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "transferType": "WARM",
    "transferTo": "+12025550100"
  },
  "timestamp": "2024-01-15T14:30:00Z"
}
```

## Properties

| Property            | Type   | Description                                                                    |
| ------------------- | ------ | ------------------------------------------------------------------------------ |
| `event`             | string | The webhook event type (`webchat.call.transferred`).                           |
| `data.sessionId`    | string | The unique identifier for the webchat session.                                 |
| `data.orgId`        | string | The Apten organization ID that owns the session.                               |
| `data.profile`      | string | The name of the webchat profile that handled the session.                      |
| `data.origin`       | string | The URL of the page where the webchat widget was opened. Only included if set. |
| `data.callId`       | string | The unique identifier for the call being transferred.                          |
| `data.transferType` | string | The type of transfer: `WARM` (with introduction) or `COLD` (direct).           |
| `data.transferTo`   | string | The phone number or identifier of the transfer destination.                    |
| `timestamp`         | string | The ISO 8601 timestamp when the webhook was sent.                              |