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What is Webchat?

Apten’s webchat widget is an embeddable chat interface that enables real-time, AI-powered conversations with your website visitors. The webchat agent automatically engages visitors, follows your conversation flow, collects contact information, and seamlessly integrates with your existing Apten platform. Once installed on your website, the webchat widget appears as a chat bubble that visitors can click to start a conversation. Your AI agent responds instantly, answering questions and guiding visitors through your sales process—all while you focus on other priorities.

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Key Features

24/7 Automated Engagement

Engage every website visitor instantly, even outside business hours

Custom Conversation Flows

Guide visitors through your custom conversation flow

Contact Collection

Gather contact information through conversational forms

Session Persistence

Conversations continue seamlessly across page reloads

Automatic Lead Conversion

Convert sessions with contact information to leads for follow-up outreach

Human Transfer

Transfer hot leads to your sales team in real-time

Knowledge Base Integration

Answer questions using your documentation and files

Customizable Appearance

Match your brand with custom colors, themes, and positioning

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How It Works

  1. Visitor Engagement - A visitor clicks the chat bubble on your website
  2. AI Conversation - Your Apten agent greets them and starts a natural conversation
  3. Conversation Flow - The agent follows your customer profile’s conversation flow
  4. Contact Collection - The agent collects contact information through a form
  5. Lead Conversion - The session converts to a lead for automated follow-up
  6. Dashboard Management - Monitor all conversations in your Apten dashboard

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Getting Started

Ready to add webchat to your website? Follow our setup guide to get started in minutes. Want to understand what the agent can do? Explore webchat capabilities. Need to customize settings? Check the configuration reference.