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New Features

  • Multiple Webhook Endpoints: Support for routing webhooks to multiple endpoints (e.g., Zapier and custom backend integrations)
  • Inbound Email Attachments: Made email attachments downloadable in UI and added webhook indicators for attachment presence

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Improvements

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Voice Bot Enhancements

  • Better Interruption Handling: Improved voice bot sensitivity to interruptions to prevent false interruptions
  • Faster First Message on Voice: Voice bot now speaks almost immediately after the call is connected
  • Idle Timeout Configuration: Made voice bot idle detection timeout configurable per customer profile
  • Improved Summaries: Enhanced call and conversation summary quality and relevance
  • SMS Tool Reliability: Voice bots are now better and more accurate at sending text messages mid-call
  • Lead Classification: Improved “Is Hot” tag logic for better lead qualification and scoring

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UI/UX Improvements

  • Call Duration Filter: Added ability to filter metrics by call duration (greater than/less than)
  • AI Voice Transfer Indicator: Added visual indicator for mid-call transfers to human agents
  • Signup Error Screen: Fixed error screen that shows up during the sign-up process

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Bug Fixes

  • Email for Voice Bots: Fixed issues where voice bot would incorrectly attempt to send emails
  • Link Request Opt-out: Fixed “no” to link send incorrectly triggering opt-out status
  • SMS Number Usage: Use SMS number (not local number) for SMS-initiated outbound calls
  • Node ID Copy Button: Fixed page refresh when clicking copy button in customer profile