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New Features

  • Bulk Operations via CSV: Added support for bulk API operations including switch profile, add context, and turn off lead actions
  • Send Email from Voice: Added ability for Apten voice AI to send emails to leads directly from the call
  • Async Variable Extraction: Variables can now be marked as async if not needed on calls, reducing real-time latency
  • Call Recording Downloads: Users can now download call recordings from the platform

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Improvements

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UI/UX Enhancements

  • No-Reply Indicator: Added visual feedback when the playground agent decides not to reply

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Voice Call Improvements

  • Call Guardrails: Added business hours rules for outbound calling
  • Do-Not-Call Instructions: Voice agents now include opt-out handling in system prompts
  • Call Tag Logic: Updated to only tag calls when user actually picks up (not voicemail)

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Email Processing

  • Thread History Trimming: Improved email thread trimming to support Spark email client

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API Enhancements

  • Channel Support in Webhooks: Added channel information to opt-out, message sent/received, and notification webhooks

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Bug Fixes

  • Fixed email receiving issue
  • Fixed Switch Customer Profile API to properly delete scheduled follow-ups even when sendMessage is false