New Features
- Bulk Operations via CSV: Added support for bulk API operations including switch profile, add context, and turn off lead actions
- Send Email from Voice: Added ability for Apten voice AI to send emails to leads directly from the call
- Async Variable Extraction: Variables can now be marked as async if not needed on calls, reducing real-time latency
- Call Recording Downloads: Users can now download call recordings from the platform
Improvements
UI/UX Enhancements
- No-Reply Indicator: Added visual feedback when the playground agent decides not to reply
Voice Call Improvements
- Call Guardrails: Added business hours rules for outbound calling
- Do-Not-Call Instructions: Voice agents now include opt-out handling in system prompts
- Call Tag Logic: Updated to only tag calls when user actually picks up (not voicemail)
Email Processing
- Thread History Trimming: Improved email thread trimming to support Spark email client
API Enhancements
- Channel Support in Webhooks: Added channel information to opt-out, message sent/received, and notification webhooks
Bug Fixes
- Fixed email receiving issue
- Fixed Switch Customer Profile API to properly delete scheduled follow-ups even when sendMessage is false