New Features
- Dynamic Call Transfers: Added ability to dynamically transfer calls to different numbers based on custom logic and conditions during conversations
Improvements
Voice Bot Enhancements
- Angry Customer Handling: Added empathy rules to voice bot prompt for better handling of upset customers
- End Call Interruptibility: Made end call messages interruptible for better user experience
Performance & Reliability
- Knowledge Base Search Placeholder Speech: Fixed issue where voice bot was repeating search placeholder speech when searching knowledge base
- Voice Text Tool Timing: Fixed timing issue where text messages were sent before voicemail detection completed
UI/UX Improvements
- Contact Rate Metric: New cross-channel contact rate metric with breakdown by channel (SMS, email, voice) in the overview dashboard
- Default Business Hours: New profiles now default to 9-5 ET business hours for convenience
- Lead Export Enhancement: Added Lead ID column as the first column in data exports for easier tracking
Bug Fixes
- Double Voicemail Bug: Resolved issue where voicemails were sometimes sent twice
- Voicemail Transfer Fix: Fixed bug where voicemails were being transferred to human agents. Improved voicemail inbox handling.