Call Completed - Apten

The call.completed webhook event is triggered whenever a call is finished. This can be used to track call duration, direction, and capture call summaries for reporting and analytics.

Payload

{
  "event": "call.completed",
  "data": {
    "leadId": "c4f23a1b-d8e5-4f67-90c1-2a5b8d3e9x7y",
    "externalLeadId": "003XX000004DHPY",
    "phone": "+12025550189",
    "profile": "Default Profile",
    "callId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "durationSeconds": 145,
    "direction": "INBOUND",
    "summary": "Customer inquired about pricing and requested a follow-up meeting."
  },
  "timestamp": "2024-01-15T14:30:00Z"
}

Properties

Property	Type	Description
`event`	string	The webhook event type (`call.completed`).
`data.leadId`	string	The unique identifier for the lead.
`data.externalLeadId`	string	The CRM lead ID (Salesforce, HubSpot, or Close CRM).
`data.phone`	string	The phone number of the lead.
`data.profile`	string	The customer profile assigned to the lead.
`data.callId`	string	The unique identifier for the completed call.
`data.durationSeconds`	number	The duration of the call in seconds.
`data.direction`	string	The call direction: `INBOUND` or `OUTBOUND`.
`data.summary`	string \| undefined	Optional summary of the call conversation.
`timestamp`	string	The ISO 8601 timestamp when the call was completed.

Fetching full call details

This webhook includes callId and may include a short summary. For the full transcript and complete transfer metadata, call GET /calls/{callId} after you receive the webhook.