The guardrailTriggered webhook event is triggered whenever one or more guardrails are activated during a conversation with a lead. This can be used to monitor compliance, safety, or business rule violations in your assistant’s interactions.

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Payload

{
  "event": "guardrailTriggered",
  "data": {
    "leadId": "19a6d1c9-4822-46b0-86be-a5b5b6e8615c",
    "phone": "+13102919783",
    "channel": "sms",
    "guardrails": ["741d2650-f2ff-4842-ba70-af7343d5c464"]
  },
  "timestamp": "2025-08-22T16:03:16.065Z"
}

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Properties

PropertyTypeDescription
eventstringThe webhook event type (guardrailTriggered).
data.leadIdstringThe unique identifier for the lead.
data.phonestringThe phone number of the lead.
data.channelstringThe communication channel. Can be sms, email, call, or manual.
data.guardrailsstring[]Array of guardrail IDs that were triggered.
timestampstringThe ISO 8601 timestamp when the guardrails were triggered.