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New Features

  • GET /calls/{callId}: Fetch full call details — transcript, AI summary, transfer metadata, and related flags — by call ID. Use this to enrich call webhooks or CALL events from the events feed. Call recordings are not included in this release.
  • Do Not Contact Flag: When a lead explicitly asks to never be contacted again on any channel, Apten now sets a do-not-contact flag on the lead and fires a new doNotContact webhook event. This is distinct from a per-channel opt-out — it captures clear all-channel intent (e.g. “Do not contact me ever again”) as detected by the AI. The flag is cleared automatically if the lead later opts back in on any channel, or when the lead is resubscribed via the API.
  • Do Not Contact Field Mapping: The isDoNotContact boolean is now a mappable concept in CRM field mappings (HubSpot, Salesforce, Dynamics 365). Point it at any boolean field in your CRM and Apten will keep it in sync automatically.
  • isDoNotContact on Opt-Out Webhooks: All optOut webhook payloads now include an isDoNotContact field indicating whether the lead has an active do-not-contact flag at the time the per-channel opt-out fires.
  • Transfer Detail Fields in Call Metrics: Transfer leg duration, transfer outcome, and transfer type are now available as columns and filters in the Calls table within Call Metrics. Useful for tracking warm-transfer performance and attribution across campaigns.