Accessibility

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Our commitment

Apten is committed to making our platform usable by everyone, including people who rely on assistive technologies. We design and build against the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which are also the basis for Section 508 of the U.S. Rehabilitation Act. Accessibility is an ongoing effort: we test as we build, remediate issues we find, and continue to expand coverage.

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Accessibility features

The Apten dashboard includes the following features. Most are provided automatically by the standards-based components the app is built on; no special configuration is required.

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Keyboard navigation

The dashboard is operable with a keyboard alone:

• Skip to content — press Tab when a page loads and the first focusable element is a “Skip to main content” link that bypasses the navigation.
• Logical focus order and visible focus — interactive elements are reachable in a sensible order, each with a visible focus indicator.
• Menus, dialogs, and pop-ups — open and close with the keyboard, trap focus while open, and close on Escape.
• Reordering lists — drag-and-drop lists (for example, follow-up sequences and customer-profile fields) can also be reordered from the keyboard: focus the drag handle, press Space to pick up, use the arrow keys to move, and Space again to drop.

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Screen reader support

• Labeled controls — buttons, icons, form fields, and toggles expose text labels to assistive technology.
• Landmarks and page titles — the main navigation is exposed as a navigation landmark, the primary content is a main landmark, and each page has a unique, descriptive title.
• Forms — fields are programmatically associated with their labels, required fields are announced as required, and validation errors are announced and tied to the field they describe.
• Status updates — notifications (toasts) and loading states are announced so you are informed when content is loading or an action has completed.
• Call recordings — recorded calls are accompanied by a full text transcript with speaker labels and timestamps.

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Visual and display

• Contrast — text and interface colors are designed to meet WCAG AA contrast minimums.
• Zoom and text size — the interface supports browser zoom up to 200% and honors your browser’s text-size settings without loss of content.
• Color is not the only cue — status and state are conveyed with text and icons in addition to color.

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Assistive technology and browser compatibility

The Apten dashboard is a standards-based web application and is designed to work with current assistive technologies, including screen readers such as VoiceOver (macOS/iOS) and NVDA (Windows), used with a current version of a major browser:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

We recommend using the latest version of your browser and assistive technology for the best experience.

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Known limitations

We believe in being transparent about where we are still improving:

• Visual flow / automation builder — the drag-based canvas used to build conversation and automation flows is not yet fully operable by keyboard or screen reader. If you need to build or edit flows and this is a barrier, please contact us — we can assist and are actively working on this area.
• Charts and graphs — data visualizations in the Metrics section are accompanied by data tables that present the same information in text form; the charts themselves are visual.

This list reflects our current understanding and is updated as we make progress.

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Getting help and giving feedback

If you encounter an accessibility barrier, need information in an alternative format, or want to request an accommodation, please contact us — we’re happy to help and we treat accessibility feedback as a priority: