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Overview

The Send Contact Card tool lets Apten share your business contact as a vCard over SMS (MMS). Leads can open it and save your company name, phone number, and optional photo into their phone’s contacts. Use it when a lead asks for your number, email, or how to reach you — without pasting a long block of contact text into the chat.

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Enable Send Contact Card

Contact cards are opt-in per profile. Add the tool under Global Tools on the profile flowchart:
  1. Go to Build & Test and open the customer profile
  2. Click Edit Profile
  3. On the flowchart, open the Tools section
  4. Under Global Tools, add Send Contact Card
Apten only sends a contact card when this tool is enabled for the profile. Leads who have opted out of SMS will not receive one.

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Optional: Contact Card Image

Each profile can include a photo on the contact card. If you skip this, Apten still sends the card with your company name and phone number.
  1. In the profile editor, open Settings
  2. Find Contact Card Image (under the profile description)
  3. Upload a PNG, JPG, or GIF up to 200KB
  4. Publish the profile when you’re ready
Keep the image small (200KB max). Larger files can fail over MMS. WebP is not supported for contact cards.

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How It Works in Conversation

When a lead asks for contact info and the tool is enabled, Apten can send the company contact card, then reply with a short acknowledgment (for example, that the card was sent). The card is built from your organization and profile settings (company name, business phone, and optional contact card image).

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What You See in the Dashboard

Sent contact cards appear in the conversation timeline as a Contact card chip, not as a long text message.

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What the Lead Sees

On the lead’s phone, the contact card arrives as an MMS attachment they can open and save.
On some iPhones, the SMS thread may show a letter monogram until the lead opens the contact. The photo (if you uploaded one) appears when they open or save the contact — this is normal iPhone MMS behavior, not a missing image.