Common Objections
Common Objections shows recurring reasons leads hesitate or push back during conversations. An objection is more than a simple “no.” It includes a reason that explains what is blocking the lead from moving forward. Examples of objections:- “It’s too expensive for us right now.”
- “We already have a vendor for this.”
- “I need approval from my manager before moving forward.”
- “No thanks.”
- “I’m driving, call me later.”
- “How much does it cost?”
What you can review
Objections are grouped by the underlying concern and listed by volume for the selected date range. Choose Last 30 days, Last 60 days, Last 90 days, or a custom range. Objections are grouped and analyzed weekly, so very short ranges may show fewer results. Each group in the list shows the concern, the profiles where it appeared, and how many objections were raised. Click a group to open its details:- Overview — a summary of the concern.
- Metrics — how many times it came up in the period, a breakdown by profile, and How your AI responded: Engaged, Talked past, Interrupted, or No response.
- How your AI handles this — the approaches your AI uses for this concern, marked Common, Occasional, or Rare, along with anything worth reviewing.
- Examples — real conversations showing what the lead said and how the AI responded, with a link to open the full conversation.
How to use objections
- Go to Optimize > Common Objections and choose a date range.
- Review the highest-volume objection groups first.
- Open a group and check How your AI responded. A high share of Talked past or No response means the AI often isn’t addressing the concern.
- Read the examples to understand the context.
- Update the relevant customer profile, follow-up strategy, or Custom Knowledge with better handling for the objection.