Contact Form Submitted - Apten

The webchat.contactForm.submitted webhook event is triggered whenever a visitor submits the contact form inside a webchat session. This fires before the session is converted into a lead and lets you react to captured contact information immediately.

Payload

{
  "event": "webchat.contactForm.submitted",
  "data": {
    "sessionId": "550e8400-e29b-41d4-a716-446655440000",
    "orgId": "org-abc123",
    "profile": "Default Profile",
    "origin": "https://example.com/pricing",
    "firstName": "Jane",
    "lastName": "Doe",
    "phone": "+12025550189",
    "email": "jane@example.com",
    "conversionReady": true
  },
  "timestamp": "2024-01-15T14:30:00Z"
}

Properties

Property	Type	Description
`event`	string	The webhook event type (`webchat.contactForm.submitted`).
`data.sessionId`	string	The unique identifier for the webchat session.
`data.orgId`	string	The Apten organization ID that owns the session.
`data.profile`	string	The name of the webchat profile that handled the session.
`data.origin`	string	The URL of the page where the webchat widget was opened. Only included if set.
`data.firstName`	string	The visitor’s first name. Only included if provided.
`data.lastName`	string	The visitor’s last name. Only included if provided.
`data.phone`	string	The visitor’s phone number. Only included if provided.
`data.email`	string	The visitor’s email address. Only included if provided.
`data.conversionReady`	boolean	Whether the submitted information is sufficient to convert the session into a lead.
`timestamp`	string	The ISO 8601 timestamp when the webhook was sent.