Call Attempted

The call.attempted webhook event is triggered whenever an outbound call attempt does not reach a live human. This includes voicemails, no-answers, busy signals, failed calls, and calls where only the AI interacted without any human response. If the unanswered call was a dedicated transfer call (isTransfer: true), Apten never dialed an agent. That is not call.transfer.failed. Use this event for that case.

Payload

{
  "event": "call.attempted",
  "data": {
    "leadId": "c4f23a1b-d8e5-4f67-90c1-2a5b8d3e9x7y",
    "externalLeadId": "003XX000004DHPY",
    "phone": "+12025550189",
    "profile": "Default Profile",
    "callId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "durationSeconds": 12,
    "direction": "OUTBOUND",
    "callStatus": "NO_ANSWER",
    "hasVoicemail": false,
    "isTransfer": false
  },
  "timestamp": "2024-01-15T14:30:00Z"
}

Properties

Property	Type	Description
`event`	string	The webhook event type (`call.attempted`).
`data.leadId`	string	The unique identifier for the lead.
`data.externalLeadId`	string \| undefined	The CRM lead ID (Salesforce, HubSpot, or Close CRM).
`data.phone`	string	The phone number of the lead.
`data.profile`	string	The customer profile assigned to the lead.
`data.callId`	string	The unique identifier for the call.
`data.durationSeconds`	number	The duration of the call in seconds.
`data.direction`	string	The call direction: `OUTBOUND`.
`data.callStatus`	string	The final call status: `NO_ANSWER`, `BUSY`, `FAILED`, or `CANCELED`.
`data.hasVoicemail`	boolean	Whether the call reached a voicemail box.
`data.isTransfer`	boolean \| undefined	Whether the call was a transfer call.
`timestamp`	string	The ISO 8601 timestamp when the call attempt occurred.

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Call Attempted

Payload

Properties

​Payload

​Properties

Payload

Properties